An alert is missing, late, or silent

Open the inbox first. If there is no matching update, check the rule’s area, collectible or product, drop type, timing, and confidence. A visible store with no qualifying drop will not necessarily trigger an alert. If Alerts says You’re not set up for alerts near you, nothing you set up covers where you are: use Alert me within 10 mi. Drops winding down or ending only alert when that’s turned on, and changes your own report caused never alert you.

Check system notification permission, the matching in-app notification category, quiet hours, and Focus or Do Not Disturb. A paused rule or watch will not deliver normally. On Android, check the relevant notification channel in system settings.

Check Sounds in the app and your device volume/silent settings. The operating system ultimately controls background notification playback. A sound preview in the app does not guarantee that a background notification can override those settings.

Send the test notification, record the result, and submit a bug with the time, device, and expected rule or watch. Do not share account tokens or sign-in codes.

Map filters affect browsing only. Open the alert’s Why did I get this alert? option to find the matching rule or watch, then adjust or pause it. If several rules or watches match, another one can continue sending alerts.