Help & improvements
A location request did not submit
Check required business details and the selected listing, then retry the same request without creating duplicates.
First check My locations
Open Help center → My locations. If the request is there, it was received; checking or awaiting review is not a failed submission. If it is absent and the form says submission was not confirmed, keep that form open while you recover.
Complete the review form
Review location requires a store name, full street address, city, state, and ZIP. For a pin correction, check the linked store. A store-page shortcut supplies that listing; otherwise, use Link a store on iPhone or Fix a pin on Android. iPhone also offers Choose the existing store in the review form. A machine correction must link its machine listing, not just its host store.
Retry safely
Restore your connection and use Retry in the same flow. This checks or completes the original request rather than creating another one. A validation message needs the indicated field corrected; pressing Retry with the same missing detail will not help.
If it still fails
Report the exact error, store name and public address, approximate time, and app version through Report a bug. Do not send passwords or private account details. A failed submission is not a rejection of your location claim.
Still need a hand? Open the ? on the map for in-app help, or contact support.
Guide updated 2026-10-19. Some controls can differ by platform or app version.